Terms of service

Welcome to Velzohra! By accessing or using our website (velzohra.com), you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

  • Velzohra is an online store based in Pakistan, offering premium bedding products including fitted sheets, quilts, pillow covers, and related home textile items.
  • By using our website, you confirm that you are at least 18 years old, or using the site under the supervision of a parent/guardian.

2. Products & Pricing

  • We make every effort to display our products and their colors, patterns, and details as accurately as possible. However, slight variations may occur due to screen settings or manufacturing.
  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes, unless stated otherwise.
  • We reserve the right to change prices, product descriptions, and availability at any time without prior notice.

3. Orders

  • Placing an order on our website constitutes an offer to purchase. All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. In such cases, you will be notified and any payment made will be refunded.
  • For Cash on Delivery (COD) orders, our team may contact you to confirm the order before dispatch.

4. Payment

  • We accept Cash on Delivery (COD) and [Insert other payment methods, e.g., bank transfer, JazzCash, Easypaisa, credit/debit card].
  • All online payments are processed securely. Velzohra does not store your full payment card details.

5. Shipping & Delivery

  • Please refer to our Shipping Policy for detailed information about delivery times and charges.
  • Velzohra is not responsible for delays caused by courier services, weather, or incorrect address details provided by the customer.

6. Returns & Refunds

  • Please refer to our Return & Refund Policy for full details on eligibility, process, and timelines.

7. Intellectual Property

  • All content on this website — including images, product descriptions, logos, and designs — is the property of Velzohra and may not be copied, reproduced, or used without our written permission.

8. User Conduct

By using our website, you agree not to:

  • Use the site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Post false, misleading, or fraudulent information when placing orders

9. Limitation of Liability

Velzohra will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the fullest extent permitted by law.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.

11. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Pakistan.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Velzohra cgreencafeofficial@gmail.com WhatsApp: 03306563410 Website: velzohra.com