Privacy policy

At Velzohra, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you visit our website or place an order, we may collect:

  • Personal details: name, phone number, email address, delivery address
  • Order information: items purchased, order value, payment method (including Cash on Delivery details)
  • Technical information: IP address, browser type, device information, and how you use our website (via cookies)
  • Communication records: messages you send us via WhatsApp, email, or contact forms

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order status
  • Respond to your questions and support requests
  • Improve our website, products, and customer experience
  • Send you updates about offers, new arrivals, or promotions (only if you've agreed to receive them)
  • Prevent fraud and keep our store secure

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your information with:

  • Delivery/courier partners — to deliver your order to you
  • Payment processors — to securely process online payments
  • Service providers — who help us run our website and business (e.g., hosting, analytics)

All third parties we work with are required to keep your information confidential and secure.

4. Cookies

Our website uses cookies (small data files stored on your device) to:

  • Remember items in your cart
  • Understand how visitors use our site
  • Improve site performance

You can disable cookies through your browser settings, but some features of our website may not work properly if you do.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Ask us what personal information we hold about you
  • Request corrections to inaccurate information
  • Request that we delete your personal information (subject to legal or order-related requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Children's Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Velzohra Email: cgreencafeofficial@gmail.com WhatsApp: 03306563410 Website: velzohra.com