Refund policy

At Velzohra, your satisfaction matters to us. If something isn't right with your order, we're here to help.

1. Return Eligibility

You can request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or faulty
  • You received the wrong item (different from what you ordered)
  • The item is significantly different from what was described or shown on our website

To be eligible for a return, the item must be:

  • Unused, unwashed, and in its original condition
  • In the original packaging, with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Please note: Bedding items that have been washed, used, or altered cannot be returned due to hygiene reasons, unless the item was faulty on arrival.

2. Items That Cannot Be Returned

  • Products purchased on clearance/final sale
  • Custom or made-to-order items (if applicable)
  • Items damaged due to misuse, negligence, or normal wear and tear

3. How to Request a Return

  1. Contact us within 7 days of delivery via WhatsApp or email with your order number
  2. Share clear photos/videos of the item (especially if it's damaged, defective, or incorrect)
  3. Our team will review your request and confirm if it's approved
  4. Once approved, we'll guide you on how to send the item back (or arrange a pickup, where available)

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • For Cash on Delivery (COD) orders, the refund will be processed via bank transfer or JazzCash/Easypaisa to your provided account
  • For online payments, the refund will be issued to your original payment method
  • Refunds are typically processed within 5–10 business days after approval

Shipping charges are non-refundable, except in cases where we sent the wrong item or the item arrived damaged/defective due to our error.

5. Exchanges

If you'd like a different size, color, or design instead of a refund, let us know when you contact us — we're happy to arrange an exchange, subject to stock availability.

6. Damaged or Wrong Item Received

If your order arrives damaged or you received the wrong product, please contact us within 48 hours of delivery with photos/videos of the item and packaging. We will arrange a free replacement or full refund, including any delivery charges you paid.

7. Contact Us

For any return, refund, or exchange requests, please reach out to us:

Velzohra cgreencafeofficial@gmail.com WhatsApp: 03306563410 Website: velzohra.com